Duplicate income transactions in the income tab

I'm getting income transactions duplicated in "Income" tab only (NOT in transactions register). I did a cloud data reset and still have these errors. Everything is correct in the accounts pane. The duplicates are in the Income Tab - Transactions for Last 6 Months, which means the graphs are wrong also.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    How about ...

    try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
    2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

  • JohnWells
    JohnWells Member ✭✭✭
    Did you read in my post where I indicated that I've already done a Cloud data reset? Thanks for your effort though.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Sorry, I missed that. Still waiting for the morning cup of coffee to kick in ... :smiley:

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
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