when I exit Quicken, I click to Sync my data. The screen locks on the synch screen

Hello Gerald Nielsen,

Thank you for taking the time to bring this issue to the Community, although I apologize you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Help>About Quicken. Also, please review this FAQ for details on adding more information to your post so that other users are best able to assist you. 

If you are still experiencing issues with syncing to the Quicken Cloud, please review the information and steps available here, and let us know if this helps to resolve the issues and sync successfully.

Thank you,

Quicken Natalie