Adding State Farm credit card account

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vgotoe63
vgotoe63 Member ✭
in Errors and Troubleshooting (Windows)
When I attempt to add my State Farm Visa account in Quicken 2017 Home & Business i receive the error "sorry we encountered an error (it's not your fault)" when using my SF user name/password & if I opt for manually downloading the ofx file when I attempt to load it I get the error: "Quicken is unable to complete your request. [OL-221-B]"
I contacted State Farm support & they told me to contact Quicken, this is link was on the help page.

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  • vgotoe63
    vgotoe63 Member ✭
    Options
    To add all my other banking & credit card accounts connect & update fine so this is not a network issue.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    1. 09382    09382    09382    State Farm Bank    http://www.statefarm.com/bank/bank.asp    1-877-734-2265    http://www.statefarm.com/bank/bank.asp    ACTIVE         BANKING,CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    2. 51741    51741    51741    State Farm Bank - Business    http://www.statefarm.com    1-877-734-2265    http://www.statefarm.com    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    3. 17154    17154    17154    State Farm Bank Credit Card    http://www.statefarm.com    877-734-8472    http://www.statefarm.com    ACTIVE         CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    My list of supported banks shows 3 entries with "State Farm". To add the credit card, which of the three names are you using to connect to? #1 or #3?
    How new is the account? Have you had at least 1 statement or 1 transaction since you got the card?
    Some banks require that you "allow third party access" to your accounts before Quicken can download. That is normally done via the website or the bank's support center.


  • vgotoe63
    vgotoe63 Member ✭
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    I tried both #1 & 3 with the same result, the account is brand new, I just used today to pay my insurance with them yesterday,. I thought this might be why I'm having this problem as I don't see any way to allow third party access on their help page nor was it mentioned when I called State Farm support.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If it's a totally brand new account, give it a few days for the transaction to be processed and to become available for downloading from the server.

    If, after a day or two it still doesn't work, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

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