Sharon Credit Union accounts unable to download for 2 weeks CC-502
nmccann
Member ✭
Hi,
Sharon Credit Union accounts unable to download for 2 weeks CC-502. I have tried all of the debugging steps from quicken:
- Confirmed newest version
- Confirmed no file corruption
- Confirmed I could reach the SCU web site and log in from a browser on the same PC
- Created a new blank Quicken file and tried to add the accounts (same CC-502 error)
Quicken tells me there is a problem with SCU's web servers "blocking the Quicken aggregator". Sharon Credit Union says they have no problem. I am stuck and they are blaming one another. Suggestions?
Thanks!
Sharon Credit Union accounts unable to download for 2 weeks CC-502. I have tried all of the debugging steps from quicken:
- Confirmed newest version
- Confirmed no file corruption
- Confirmed I could reach the SCU web site and log in from a browser on the same PC
- Created a new blank Quicken file and tried to add the accounts (same CC-502 error)
Quicken tells me there is a problem with SCU's web servers "blocking the Quicken aggregator". Sharon Credit Union says they have no problem. I am stuck and they are blaming one another. Suggestions?
Thanks!
0
Best Answer
-
If you have followed these instructions without success, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website. - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- To start Chat, your browser must allow popup windows from https://www.quicken.com
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
Answers
-
If you have followed these instructions without success, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website. - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- To start Chat, your browser must allow popup windows from https://www.quicken.com
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
This discussion has been closed.