RESOLVED 10/16/19 Synchrony Savings/Synchrony Bank Credit Cards returning CC-501/101 errors

Quicken_NatalieQuicken_Natalie Moderator mod
edited November 11 in Alerts
Quicken Users are experiencing a CC-501 error (Quicken for Windows) or error 101 (Quicken for Mac) when attempting to add or update accounts with Synchrony Savings and Synchrony Bank Credit Cards. Mac Users may also see a ccscrape.163 error.

This is a known issue and we are working to resolve it as quickly as possible. We are asking Users to wait 3-5 banking days for a resolution.

*Please note: This Alert only applies to the "Synchrony Savings" and "Synchrony Bank Credit Cards" options in the bank list. 

If you would like to be automatically notified of any updates regarding this issue, please bookmark this Alert by clicking the yellow star in the upper right corner.

Thank you!

Alert ID: 7097853
-Quicken Natalie 


  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    RESOLVED 11/11/19

    This issue has been resolved and all Quicken for Mac and Windows Users should no longer receive an error adding/updating accounts with Synchrony Savings/Bank Cards.

    Thank you!
This discussion has been closed.