Quicken Mobile Removes Assigned Categories
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jpauley
Member ✭✭
Quicken windows user... latest version as of October 27.
Used Quicken Mobile for quite some time. Started getting errors. I have deleted Cloud data, saved my file to a new file name, deleted the old sync file.... but errors still remain.
Every time I sync the mobile version removes assigned categories from transactions. If synced back to desktop version it removes the categories in the desktop transactions. I reassigned a huge number of these categories and mobile removes a categories from some of the previous ones I fixed as well as some new ones.
Tried all options... validated file, renamed file, deleted cloud data, etc.
Same issue prevails.
Used Quicken Mobile for quite some time. Started getting errors. I have deleted Cloud data, saved my file to a new file name, deleted the old sync file.... but errors still remain.
Every time I sync the mobile version removes assigned categories from transactions. If synced back to desktop version it removes the categories in the desktop transactions. I reassigned a huge number of these categories and mobile removes a categories from some of the previous ones I fixed as well as some new ones.
Tried all options... validated file, renamed file, deleted cloud data, etc.
Same issue prevails.
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Best Answer
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Hello jpauley,
Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.
Are you using Quicken on a Windows or a Mac PC? Have you received any specific error messages on either the Mobile App or the desktop program since this behavior began to occur?
If you have not already done so, please review the information outlined here, and follow any applicable troubleshooting steps that have not yet been attempted.
If the problem persists, I suggest contacting Support for more in-depth troubleshooting and a potential escalation pathway for the issue. Support has access to tools and resources that the Community does not have and will work with you towards resolving this matter.
Hope this helps!
-Quicken Natalie
5
Answers
-
Hello jpauley,
Thank you for providing the details of this issue to the Community, although I apologize you have not yet received a response.
Are you using Quicken on a Windows or a Mac PC? Have you received any specific error messages on either the Mobile App or the desktop program since this behavior began to occur?
If you have not already done so, please review the information outlined here, and follow any applicable troubleshooting steps that have not yet been attempted.
If the problem persists, I suggest contacting Support for more in-depth troubleshooting and a potential escalation pathway for the issue. Support has access to tools and resources that the Community does not have and will work with you towards resolving this matter.
Hope this helps!
-Quicken Natalie
5
This discussion has been closed.