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Bank of America Asking for Authentication

Bank of America has 2 issues with Quicken 2019 (R22.17) 27.1.22.17). Keeps asking for authentication SMS numbers which I provide. Doesn't text any codes. Sometimes downloads (I have one checking and 2 credit cards) sometimes - mainly the checking account - does not. This has been problematic for a while. I have a 20 year old account FYI and am not interested in starting with a new account.
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Thank you for taking the time to visit the Community, although I apologize that you haven't received a response.
What connection type are you using in Quicken? To find out, see the steps below.
Choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top.
How are you updating transactions? Are you using a One-Step Update?
If you do, can you try selecting the checking account and selecting the gear to the right and choosing "Update Now"
Do you receive a code using this method?
Let me know!
-quicken Tyka
Thank you for that additional information, although I apologize that you have not yet received a follow-up response.
If you haven't already, I would like to test the connection in your current data file by creating a new data, strictly for testing purposes only.
Please go to the File menu > New Quicken File and follow the prompts to name the file and sign-in to your Quicken ID.
When the Add Account window opens, please attempt to add the Bank of America checking account.
Do you receive the prompt for the SMS authentication?
If so, is a code received successfully?
If not, please return to your original data file (the testing file can be deleted if you wish) and follow the steps here, to download a new financial institution list and update the branding and profile information for each institution.
Once refreshed, please attempt to update the Bank of America accounts through the "Update Now" button and let us know how it goes.
Thank you,
Sarah
I did all the steps "here" (even though the problem accounts I have use Web Connect and not Direct Connect for Bank of America but I did both steps anyway) and the problem persists - keeps asking me for SMS Number but never sends the SMS.
Please advise.
> If you are a long-time B of A user and have used Direct Connect in the past to connect these accounts, you should still be able to establish Direct Connect.People in that situation are "grandfathered" in. No new customers or even old customers with new accounts get Direct Connect.So maybe try to re-establish Direct Connect. You should at least be able to use Express Web Connect versus Web Connect.If you still can't get a code via SMS text, you'll have to contact B of A.
How do you establish Direct Connect? I am a long time BOA customer.
Express Connect (download QFX file etc) works but obviously not preferred.
I do get the SMS texts from Bank of America but only when in New Quicken File. Something is corrupted in my Quicken File re Bank of America and I am looking for Quicken (the company) to fix this.
(Removed-Violation of Community Guidelines)
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
Everything was fine till today. What is causing this problem? I'm using Quicken 2020, version R23.14, and build 27.1.23.14. This needs to be fixed immediately!!
One-step update error CC-800: "Quicken can't update your accounts because they can't be found at Bank of America". Already tried resetting and then deactivating/reactivating.
Also, the prompt to enter a "Captcha" style code is new. Maybe Bank of America is messing around with stuff?
Thank you for providing the name of the financial institution.
I would like to test the connection in your current data file by creating a new data, strictly for testing purposes only.
Please go to the File menu > New Quicken File and follow the prompts to name the file and sign-in to your Quicken ID.
When the Add Account window opens, please attempt to add the Bank of America checking account.
Do you receive the prompt for the SMS authentication?
If so, is a code received successfully?
If not, please return to your original data file (the testing file can be deleted if you wish) and follow the steps here, to download a new financial institution list and update the branding and profile information for each institution.
Once refreshed, please attempt to update the Bank of America accounts through the "Update Now" button and let us know how it goes.
Thank you,
-Quicken Tyka
Quicken, are you there?
I talked to customer support two days and ago and they opened a problem ticket T1IN-7150815 and said the problem would be escalated to technical support.
Note: I did not have any problems until I applied the R23.14 build 27.1.23.4 update.
The funny thing is, I never get a text message and any transactions pending are subsequently downloaded from my BofA account per the usual Update process immediately after clicking "OK". This happens EVERY time I update my account regardless of whether there are transactions pending or not.
I have also tried selecting email message for which I get the same result.