problem with memorized payees

using premier 2020 R23.17 build 27.1.23.17 for windows. Every so often, I check my memorized payees. I actually have 123 payees, but at sometime (not sure when this happens) imy payees duplicate themselves all on the same date all in lower case. My settings are set to NOT memorize new payees automatic and I have it set to delete no longer used payees every 6 months. not sure what I am doing wrong but need Help. I delete the duplicates when I see they are there. I do not use mobile, I do use OSU for my banks and credit cards

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Is option "Capitalize payees and categories" enabled in Edit / Preferences / Data Entry & Quickfill?
  • bill L2
    bill L2 Member ✭✭
    yes its enabled but I am more worried about the duplications of payees for no reasons
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems