connectivity error with amex

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rmartin39md
rmartin39md Member ✭✭
in Errors and Troubleshooting (Mobile)
I'm getting this error with amex - when i try to correct by inputting the userid and password, it doesn't take. been a problem for a few weeks. i've verified the userid and password. works ok in desktop

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  • rmartin39md
    rmartin39md Member ✭✭
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    same error on quicken web
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @rmartin39md

    Thank you for taking the time to visit the Community to post your issue.

    If you haven't done so already, I would start with the steps outlined below.
    1. Swipe left on the affected account.  
    2. Tap on the Fix It button.

    Troubleshooting Issues with the Quicken Mobile App

    1. Follow the on-screen prompts to resolve the issue. 

    If the steps above do not resolve the issue, but the desktop app downloads transactions successfully, deactivate and reactivate the account(s) on the desktop app.

    After the deactivate/reactivate steps have been completed, go back to the Mobile & Alerts tab and click Sync Now.

    https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    If you're unable to resolve these issues, contact our Customer Support team for more help.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • rmartin39md
    rmartin39md Member ✭✭
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    I followed the instructions and now transactions download but I’m still getting the error message
  • rmartin39md
    rmartin39md Member ✭✭
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    Also, I did the swipe left several times before posting the request. didn't work
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