My problem seems to be slightly different from the one mentioned in the messages here (although I will grant I haven't examined them all!). I continue to be able to download transactions from my credit union for all the accounts I have there, with no problems or delays whatsoever. However....
I have NOT been able to send payments through Quicken Bill Pay. I initiate the Update (by any one of the methods available). I get a window that asks me to enter the password for the credit union account from which I am paying the bill(s). This used to be entered automatically, but OK. Once I do so I am presented with a window that tells me I need to enter the password for my credit union (which I have already done). The only option I have is to click "OK," which takes me back to the previous window! When I called Tech Support about this, I was told that my problem was part of the problem everyone has been discussing here.
This message will be presented when one or more of the following conditions occur:
NOTE: If you are attempting to add Quicken Bill Pay to one of your existing banking accounts with another financial institution, make sure you follow these steps for the financial institution before attempting to complete them for Quicken Bill Pay.
I hope this information is helpful, but if you are still experiencing issues with Quicken Bill Pay, please start a new thread to let us know.
Sarah, is qal2947's suggestion about turning off old ticker symbols recommended? I just went through only the "A"s and it took a half hour (I do a lot of options trading). The update is slow and tedious. To go through the rest of the list would take hours. I would appreciate some feedback from Quicken before investing this time. Thanks!
How about some sort of status update on the Quicken Bill Pay issue! Transactions not showing up in OSU, and unable to re-activate accounts to QBP.
I have two post-fix questions relating to what Quicken is doing to restore confidence in the reliability of their product:
1) Will Quicken provide some sort of compensation for the customer impact? Something like extending subscriptions by one month or something?
2) Will Quicken conduct a post-mortem on what happened and what is needed to make sure it will never happen again and will this post-mortem be shared with us together with an action plan to ensure stability in the future?
I really think most of us are frustrated and losing confidence in the product and that Quicken should proactively take steps to turn this around.@QuickenSarah any comments?