Can't download updates after password Change to Chase Credit Card Account. Any ideas?
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cpabellon
Member ✭
I changed my password on a Chase credit card, and now I can't download transactions. Instead, Quicken tells me that my financial institution requires more information and offers me a choice of selecting my text or email for that information. I choose one, but my transactions are not downloaded. Anyone know if this is something new or is it associated with the new alert?
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Best Answer
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Hello @cpabellon
Thank you for taking the time to share your question with the Community, although I apologize that you have not yet received a response.
When updating the Chase account, are you selecting to update from the One Step Update?
Or the "Update Now" button found in the Account Register > Account Action menu?
If you haven't already, please once more to update the account through the Account Register > Account Actions menu > Update Now option.
Please let us know if the update is successful, an error occurs, or if you continue to receive a prompt for multi-factor authentication.
If the prompt to receive a code is still shown, is the code received and entered into Quicken?
Please let us know, thank you.
Sarah5
Answers
-
Hello @cpabellon
Thank you for taking the time to share your question with the Community, although I apologize that you have not yet received a response.
When updating the Chase account, are you selecting to update from the One Step Update?
Or the "Update Now" button found in the Account Register > Account Action menu?
If you haven't already, please once more to update the account through the Account Register > Account Actions menu > Update Now option.
Please let us know if the update is successful, an error occurs, or if you continue to receive a prompt for multi-factor authentication.
If the prompt to receive a code is still shown, is the code received and entered into Quicken?
Please let us know, thank you.
Sarah5
This discussion has been closed.