Western Union Prepaid Mastercard - Sorry. We encountered an error. (It’s not your fault)

Support directed me here, said someone here may be able to help.

Using 2020 R23.21

Attempts to create a new Western Union Prepaid Mastercard account prompt me for username and password (which i have verified correct), then return with the "Sorry" message referenced in the title.

Does anyone know how to resolve this?

Thanks.

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