Why can I no longer download transactions from SRPFCU?
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SCBuckeye
Member ✭✭
Quicken is no longer able to connect to my SRP FCU accounts. I have confirmed that I am entering the same userid and password that I use to successfully access the accounts over the web, but when I enter them in the Quicken account setup forms, I get an error message telling me they are incorrect. I update my Quicken for Mac Premier 2020 to Version 5.14.2 (Build 514.31850.100) yesterday, and the problem began afterward.
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Best Answer
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Hello @SCBuckeye,
Thank you for providing those additional details!
The 15500 error is a Direct Connect error. More details on this specific error, as well as troubleshooting steps, are available here.
However, are you using a Bill Pay service or intra-funds transfers with this financial institution through Quicken, by chance?
If not, I do see that this financial institution offers the ability to connect via Quicken Connect instead, which may be the best route for solving the download error that you're receiving.
You can find more information regarding connection types in Quicken here.
If you are interested in switching to Quicken Connect, please follow these steps to deactivate and then reactivate the account.
When going through the reactivation process, you'll want to select Options at the bottom, with SRP Federal Credit Union- New highlighted in the bank list:
And then be sure the connection type is set to Quicken Connect before proceeding:
Adversely, if you'd like to keep Direct Connect for this financial institution, you will want to follow the above-mentioned steps to troubleshoot the 15500 error, but would select Direct Connect once you get to this screen, when reactivating the account.
Let us know how it goes!
-Quicken Natalie
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Answers
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Hello @SCBuckeye,
Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
Would you mind providing a few more details regarding this issue? What is the full name of the financial institution as displayed in Quicken, as well as the Connection Type being used to connect?
You can find this by going to Accounts>Settings, with the account highlighted in the sidebar.
Also, would you mind going to Window>Account Status and letting us know if there are any error message(s) displayed next to the troublesome accounts?
Thank you,
Quicken Natalie
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Dear Quicken Natalie,
The financial institution I am trying to connect to is the SRP Federal Credit Union (https://www.srpfcu.org). The name of the financial institution as displayed in Quicken is “SRP Federal Credit Union- New” and the Connection Type is Quicken Connect.
The error message is “Download Error (15500) The user cannot sign on because the user ID or password is invalid.” However, the user ID and password I use are the correct ones for accessing my account at the url shown above.
Hopefully, this is enough information for you to figure out what the problem is.
Thanks.
Best regards.
SCBuckeye0 -
Hello @SCBuckeye,
Thank you for providing those additional details!
The 15500 error is a Direct Connect error. More details on this specific error, as well as troubleshooting steps, are available here.
However, are you using a Bill Pay service or intra-funds transfers with this financial institution through Quicken, by chance?
If not, I do see that this financial institution offers the ability to connect via Quicken Connect instead, which may be the best route for solving the download error that you're receiving.
You can find more information regarding connection types in Quicken here.
If you are interested in switching to Quicken Connect, please follow these steps to deactivate and then reactivate the account.
When going through the reactivation process, you'll want to select Options at the bottom, with SRP Federal Credit Union- New highlighted in the bank list:
And then be sure the connection type is set to Quicken Connect before proceeding:
Adversely, if you'd like to keep Direct Connect for this financial institution, you will want to follow the above-mentioned steps to troubleshoot the 15500 error, but would select Direct Connect once you get to this screen, when reactivating the account.
Let us know how it goes!
-Quicken Natalie
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