Star One Credit Union OL-301-A

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Sandi Spires
Sandi Spires Member ✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
Anyone else having problems downloading from Star One CU? I'm getting:

OL-301-A
Your financial institution has rejected your request. Additional information from Star One Credit Union
- New: Caught Exception in invoke() java.lang.NullPointerException

tried Account Reset:
Quicken could not complete the account reset.
This could be caused by a temporary problem connecting with financial institution or an incorrect password. Please try again

I've tried updating branding & profile in Online Center, but no help.

version R24.14
Build 27.1.24.14

thanks!

Best Answer

  • Sandi Spires
    Sandi Spires Member ✭✭
    Answer ✓
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    Wow, I got an answer from Star One (they do have good customer service <3 !)

    "Our developers have identified the connection issue with Quicken. They have implemented a quick patch, which will allow the connection to work but intermittently. The permanent fix will be ready this Thursday 02/13/2020."

Answers

  • glimmerkz
    glimmerkz Member ✭✭
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    I also have the same problem. Get same error message whether doing a One Step Update or Reset Account.
  • Steven
    Steven Member ✭✭✭
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    Me, too.
  • Sandi Spires
    Sandi Spires Member ✭✭
    Answer ✓
    Options
    Wow, I got an answer from Star One (they do have good customer service <3 !)

    "Our developers have identified the connection issue with Quicken. They have implemented a quick patch, which will allow the connection to work but intermittently. The permanent fix will be ready this Thursday 02/13/2020."
  • dbrucep
    dbrucep Member ✭✭
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    Thanks for sharing. I too have the same problem and was wondering.
This discussion has been closed.

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