Can not sign on to my Windows version - get a blank screen

BJS1
BJS1 Member ✭✭
I get a blank screen when trying to sign on.

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/blankwhite-registration-screen
  • BJS1
    BJS1 Member ✭✭
    I have tried everything in this link https://www.quicken.com/support/blankwhite-registration-screen
    Still get a blank screen
  • BJS1
    BJS1 Member ✭✭
    Anyone have ideas that could help solve this problem! I have the latest updates to windows 10 and quicken installed. Via the Internet, I have access to my account. But my file in the Cloud is outdated. How can I get my file on to the Internet version?
    I have NOT been able to update my financial data in three weeks. Help!
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    BJS1 said:
    Anyone have ideas that could help solve this problem! I have the latest updates to windows 10 and quicken installed. Via the Internet, I have access to my account. But my file in the Cloud is outdated. How can I get my file on to the Internet version?
    I have NOT been able to update my financial data in three weeks. Help!
    I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
  • BJS1
    BJS1 Member ✭✭
    I have worked with Quicken support on multiple occasions. They have walked me through possible Windows 10, Internet and other conditions which could cause a "blank screen". But no Quicken solutions which, by the way, I noticed that Mac users using their new release are also having "blank" screen problems.
    I regret updating to Quicken's latest release.
  • BJS1
    BJS1 Member ✭✭
    My Quicken version for Windows 10 is R24.14. The blank screen began after install.
  • BJS1
    BJS1 Member ✭✭
    Installed version R25.10 same result, screen goes blank.