Getting prompted to Add Account when trying to use Mobile Web - Cloud Sync (Windows R 25.10)
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rrdozier
Member ✭✭✭
My bank (SECU NC) recently changed how Quicken connects to its servers to download transactions. The fix was to Deactivate each account and reconnect using the Express Web Connect. I was able to get everything reconnected, but am now having issue getting to update via Cloud Sync. Every time I try to sync from my desktop to the Mobile Cloud I get prompted by the "Add Account" box to enter ID and Password for the Bank accounts. I do this but it then shows that all my accounts are already linked. Then later I am prompted again for the same login info. When it is finishes all the Data is updated, just not sure why am being prompted to Add an account when I do not need to.
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Best Answer
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Hello @rrdozier
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
Please save a backup prior to completing the steps below.
If you haven't already, please take a moment to review the steps and information available here.
Once these steps are complete, reactivate the accounts once more.
Please let us know if these steps work to correct the issue.
Thank you,
-Quicken Tyka
~~~***~~~5
Answers
-
Hello @rrdozier
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
Please save a backup prior to completing the steps below.
If you haven't already, please take a moment to review the steps and information available here.
Once these steps are complete, reactivate the accounts once more.
Please let us know if these steps work to correct the issue.
Thank you,
-Quicken Tyka
~~~***~~~5
This discussion has been closed.