Why does one of my credit cards not update? (Q Mac)

kim@
kim@ Member ✭✭
edited January 2020 in Download, Add/Update Accounts (Mac)
I've set up all my credit cards as ebills. One of them, Barclay, has an exclamation point on the Bills tab of the Bills and Income screen. when I click on the exclamation point it says "some credentials are missing". when I click update login, it says "unable to connect to Quicken Cloud". I've tried deleting and seeing up again and it continues to happen.

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Answers

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    Hello @kim@,

    Thank you for providing the details of this issue to the Community, although I apologize that you have not yet received a response.

    The Community may need a bit more information to be able to assist you further. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    Quicken Natalie 

     
  • kim@
    kim@ Member ✭✭
    I have the following Version:
    Quicken for Mac Deluxe 2020
    Version 5.13.3 (Build 513.30586.100)
    macOS 10.15
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @kim@

    Thank you for the response and for providing more details.

    I took the liberty of reviewing the online biller profile and the Barclaycard states that the security question has not been provided.

    After updating the login credentials are you asked a security question?

    If not, I would try to 'unlink' this payee and then relink it once more to see if you a prompted for a security question.

    To start, go to the Bills and Income Tab and find the Barclays Biller, select the blue icon with 3 dots.  

    Go to Edit Payee.



    Then go to the eBill section and choose to unlink.



    Let me know how it goes!

    -Quicken Tyka

    ~~~***~~~
  • kim@
    kim@ Member ✭✭
    I unlinked and relinked but it does not ask for the security question.
  • kim@
    kim@ Member ✭✭
    what's interesting is that it updates the transactions with no problem.
  • kim@
    kim@ Member ✭✭
    Hy Tyka
    I no longer have the exclamation point but the message "awaiting next bill" hasn't gone away even though the pdf of the new bill has been downloaded. I tried removing the link and relinking, but still don't get a screen asking for my security question. Is this still being worked on?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @kim@

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    I would recommend contacting support directly for assistance.

    https://www.quicken.com/support#contact-support

    Support has the tools to review the online biller profile to determine the issue.

    Thank you,
    ~~~***~~~
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