Problem with transaction downloads from Ultamate Rewards Mastercard (Comenity Bank)

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mccardis
mccardis Member ✭
in Errors and Troubleshooting (Windows)
I see that there is already a discussion under "Natalie" regarding OL-221 errors. I do not see the Ultamate Rewards Mastercard listed in the affected financial institutions. I am not getting an error message, but my transactions will not download since late January. Is someone working on this problem?

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  • JTA
    JTA Member ✭✭
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    My Comenity card with BJ's won't update since late February. When I try to reset, the account number for the card is unavailable. No errors are thrown.
  • zstatman
    zstatman Member ✭✭✭
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    Same here
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited March 2020
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    If it's a Comenity - supported credit card, this announcement applies, even if the list of affected credit cards is not complete.
    The folks at Quicken can only use the list that Comenity gives them ...
    IMHO, a friendly email sent to upper management both at Comenity and the company sponsoring the card might have some effect.

    By the way, Ultamate appears at the very bottom of this (unsorted) list.
  • mccardis
    mccardis Member ✭
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    FYI, Ultamate was added to the bottom of the list after I posted my comment on Saturday. Problem is resolved today. Transactions are downloading.
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