Incorrect Check Numbers Appearing

When downloading transactions, I am finding that there are random check numbers appearing where no check number should exist. The latest was when the periodic interest from my money market account from my bank was posted......it reflected a 2 digit check number, yet there is no check number associated with this transaction

Several of my bank debit card transactions (but not all) will show an assigned check number (which appears to be the next sequential check number of the actual checks I have written and downloaded), but no check number is actually associated with those transactions.

What causes these somewhat random (yet in some cases, sequential) check numbers to appear in my downloaded transactions?

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

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  • RK Mills
    RK Mills Member ✭✭
    Thanks. The CHAT/CALL pop-up seldom "pops up" when I click on it but it did this morning indicating 45 minute waits via both support vehicles. I'll wait until the load decreases before reaching out.