Sync to Cloud, Windows stops
Best Answer
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Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
How to turn off Sync to Cloud for the current data file
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
- Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
- If the current data file was
actively synced to mobile prior to signing out, the following screen will present a
"Use mobile" / "Don't use mobile" choice. Make sure you
select the "Don't use mobile" option and move through the
remainder of the process.
[Please note: The mobile sync option is the default here.]
Also see https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
and https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions#latest
6
Answers
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Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
0 -
Will the task manager say Quicken is not responding while the process is taking place?0
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Thank you. This time I opted to wait rather than close when I got the Windows Quicken is not running response from the task manager. It did sync.0
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I take it all back. The end of the process was a box that said "error". Do I have to sync to the cloud? I have a program backing up to a separate file in house so not sure why I need the cloud.0
-
Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
How to turn off Sync to Cloud for the current data file
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
- Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
- If the current data file was
actively synced to mobile prior to signing out, the following screen will present a
"Use mobile" / "Don't use mobile" choice. Make sure you
select the "Don't use mobile" option and move through the
remainder of the process.
[Please note: The mobile sync option is the default here.]
Also see https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
and https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions#latest
6 -
It is no to both. Looked for how one can turn off sync through quicken help. Got no help. How does one turn it off?0