Lost link from checking account to asset account
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Roger McCartney
Member ✭✭
This has occured 2 times since 1/24/2018. I write a check and and list the category which is the Asset account. Initially this links the transfer OK. This asset account is now inactive, but I did not delete it. I did hide it in the Account list. Not sure when this occurred but each time I discovered it was when I was doing a balance sheet report and it showed that account as having a balance. In the checks that paid off that account it gave a message as unknown account. I did not make any changes to the checks and there were only 2 going into this account.
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Best Answers
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If you are syncing the checking register with a data set in the Quicken Cloud, I suspect the sync is breaking the transfer transaction.5
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Quicken Cloud is not a backup. Unless you're using the Quicken Mobile app or Quicken on the Web, I suggest you disable the sync. If you haven't already, you may want to review: https://www.quicken.com/support/what-quicken-cloud5
Answers
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In the asset account it says unknown category0
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If you are syncing the checking register with a data set in the Quicken Cloud, I suspect the sync is breaking the transfer transaction.5
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I will check into that. Not familiar with the Quicken Cloud. But I received a message that makes me think it is activated. I back up to my hard drive and back that up to Carbonite Backup (Cloud) as well as a local hard drive. Maybe I can just backup my backup files to the Quicken cloud. Thanks0
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Quicken Cloud is not a backup. Unless you're using the Quicken Mobile app or Quicken on the Web, I suggest you disable the sync. If you haven't already, you may want to review: https://www.quicken.com/support/what-quicken-cloud5
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Thanks for troubleshooting and suppling a fix! I will proceed and review your link. Thanks!0
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I reviewed the link and followed the instructions and I was syncing to the Cloud. I disabled the sync.
So I should be good to go. Thanks a lot!1
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