Smart Financial Credit Union returns Error CC-501

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jcpistone
jcpistone Member ✭✭
in Errors and Troubleshooting (Quicken on the Web)
Smart Financial Credit Union returns Error CC-501"Unable to update these accounts because on an error on the Quicken server" since 3/12/2020.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    During One Step Update from Quicken on your desktop / laptop, if you get error CC-501, CC-510 or CC-511 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

    • Please do not use any "Reset CC Credentials" instructions found here in the Community or any other methods to correct online banking errors. 
    • Instead, please call Support on the phone (Chat can't help).
      Phone Support has access to a tool that can "reset" the User profile internally on the server.       https://www.quicken.com/support#contact-support

     

    In case of CC-501, 502, 503, 506 errors from a single bank deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.


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