US Bank problem

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cincygal
cincygal Member ✭
in Download, Add/Update Accounts (Mac)
Is there a problem with us bank?

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Answers

  • jmelong
    jmelong Member ✭✭
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    Same question here. Is it the Bank or Q
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited April 2020
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    Hello @cincygal and @jmelong

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.

    Please include any error messages you have received as well.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • AnneK48
    AnneK48 Member ✭✭✭
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    I am also having a problem. I am able to access my account on the web. The last successful download was April 10, 2020. When that download failed I I deactivated the account (as I have done in the past to troubleshoot) and have been trying unsuccessfully every day to set it up again. The Error code message is: AGGREGATOR_IN_ERROR (FI_WEBSITE_UNAVAILABLE:ccscrape.105
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    @AnneK48, you've encountered a currently known problem.  See this for further info:

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Chuck15
    Chuck15 Member ✭✭
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    I continue to get C-503 errors when we try to update US Bank accounts. This started on April 6 and continues to today. Is there any resolution to this problem expected soon? CVF
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Chuck15 said:
    I continue to get C-503 errors when we try to update US Bank accounts. This started on April 6 and continues to today. Is there any resolution to this problem expected soon? CVF

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.



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