How do I clear a Quicken Syncing Cloud error
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Floyd Shaw
Member ✭✭
I recently upgraded to Quicken deluxe. When I try to sync my accounts I can't connect to several of my accounts. I know this is a known problem and I am will to wait. My problem is with the Cloud Sync. It will not sync and I keep getting the error message "Important - The desktop transaction on **on** for $0.00 was to synced. The referenced resourced (parameter = accountid = 143096549068375296) does not exist." (See image attached)
This error is preventing me form accessing and updating my Quicken mobile account. What can I do to clear this error?
This error is preventing me form accessing and updating my Quicken mobile account. What can I do to clear this error?
0
Best Answer
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Hello @Floyd Shaw,
Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.
You can try resetting the Quicken Cloud first. Please, review this support article and open the blue dropdown section titled "I'm having trouble syncing to the Quicken Mobile App" for steps on how to do so.If that still fails you can also sign out of your data file and sign back in to see if that works instead. To do so please, follow the steps below--- Sign out from your Mobile App
- In the Quicken desktop program go to Edit
- Preferences
- Quicken ID, Mobile & Alerts
- Sign in as a different user
- Type "Yes"
- Sign Out
- Sign back in with your Quicken ID and password and follow the prompts to get back to your data file
- Attempt to sync again
- Sign back into the Mobile App
If this also fails, I suggest contacting Quicken Support as you may need a phone agent to reach out for Tier 2 support.-Quicken Anja
Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5
Answers
-
Hello @Floyd Shaw,
Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.
You can try resetting the Quicken Cloud first. Please, review this support article and open the blue dropdown section titled "I'm having trouble syncing to the Quicken Mobile App" for steps on how to do so.If that still fails you can also sign out of your data file and sign back in to see if that works instead. To do so please, follow the steps below--- Sign out from your Mobile App
- In the Quicken desktop program go to Edit
- Preferences
- Quicken ID, Mobile & Alerts
- Sign in as a different user
- Type "Yes"
- Sign Out
- Sign back in with your Quicken ID and password and follow the prompts to get back to your data file
- Attempt to sync again
- Sign back into the Mobile App
If this also fails, I suggest contacting Quicken Support as you may need a phone agent to reach out for Tier 2 support.-Quicken Anja
Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5
This discussion has been closed.