Hello @Rick Deckard
Thank you for
reaching out on the community and telling us about your issue. Generally this issue happens when you have no transactions within a 12 month period. I would say you likely do have some though since you've been using the account previously. If that's the case I would recommend to deactivate and reactivate the account to see if we're able to get the error to go away. You can find the articles on deactivating and reactivating here.
Please let us know
if this helps resolve the issue for you.
@Rick Deckard Thanks for the info. At this point-- I recommend contacting Quicken Support via chat or phone so that we're able to upload logs on the issue. This way we'll be able to analyze the issue more in depth and hopefully get it resolved promptly. I'll list hour hours down below as well so that you can find a time that works best for you.
Quicken Phone Support Current Hours
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours
Monday through Sunday
5:00 am to 5:00pm PDTThanks-Quicken Francisco
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Please include any error messages you have received as well.
The more information you can provide regarding this issue will help the Community to better understand and assist.