Santander not downloading since they updated their website over the weekend
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NoCo
Member ✭✭
My Santander Checking and Savings are not downloading, I am now getting a 102:Page not found error. When I try to re-setup it for downloading transactions it tries to use https://www.santanderbank.com/us/.
But over the weekend the bank updated its website, and know when I go to it on my browser I have to use https://rolb.santanderbank.com/OnlineBanking/login. I'm not sure if this is the issue, but it seems to definitely relate to the fact that Santander updated its website this weekend.
thanks
This is a new issue, see screenshot below.
But over the weekend the bank updated its website, and know when I go to it on my browser I have to use https://rolb.santanderbank.com/OnlineBanking/login. I'm not sure if this is the issue, but it seems to definitely relate to the fact that Santander updated its website this weekend.
thanks
This is a new issue, see screenshot below.
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Best Answer
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Hello Everyone,
As NoCo and others have noted, Santander has changed their systems recently. Some users have reported getting an error CC-502, which can be address with this article.
Quicken is aware of the issue and we are working with our counter-parties to ultimately fix it.
If you need additional help, you are always welcome to contact support directly.5
Answers
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I'm unable to download transactions from Santander as well and agree it appears to be something to do with them updating their website. Getting error code CC-502.0
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I'm also receiving the CC-502 since the weekend0
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Have you tried this yet (if your bank recently changed their website or password requirements)?
How to refresh financial institution information (Branding)
Please read and follow instructions here:
https://www.quicken.com/support/what-do-if-my-bank-not-listed-quicken-or-if-my-bank-was-recently-added-quickenIf that doesn't resolve the issue:
- It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.
- The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.
- If they didn't do that, complain to your bank's upper level management.
- Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support and report this Online Banking issue, so that Intuit Inc. can be notified of the issue. Ultimately, however, the bank must work together with Intuit on solving this update issue.
Please let us know if you were able to get this issue resolved (or not).
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I'm also unable to download from Santander, starting today.0
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Hello Everyone,
As NoCo and others have noted, Santander has changed their systems recently. Some users have reported getting an error CC-502, which can be address with this article.
Quicken is aware of the issue and we are working with our counter-parties to ultimately fix it.
If you need additional help, you are always welcome to contact support directly.5
This discussion has been closed.