Quicken ID Window? really slow loading?
Options
MchlFore
Member ✭
:# After I downgraded to Windows Starter Edition, I have noticed that when I try to open Quicken, it shows my log in screen and after I enter my password, it then goes to the Welcome Quicken ID page before it continues on to my register. Why does it need that? I find it very distracting and I find no use for it.
Next, since my downgrade, it take 2 -3 times longer to open and load my register, I don't understand why.
Next, since my downgrade, it take 2 -3 times longer to open and load my register, I don't understand why.
0
Best Answer
-
Thank you for posting about your concern.
As I read your post, I see two potential issues.
1) Yes, Quicken really does need to properly sync your Quicken ID (your email address) to the software that has downloaded into your computer. Please do sign in with your QID/password when prompted. (Once the active subscription has properly synced to the software, you should not need to repeatedly sign in again.)
You can check to see that the subscription and software have properly synced by going to Help > About Quicken - within the pop-up box it will show the Year/Version/Build and also the QID and the expiration date of your current subscription. If this pop-up box is showing the correct expiration date, then the subscription and the software have in fact synced correctly.
2) There may be a number of issues which could slow down Quicken. Please see this performance troubleshooting guide for help troubleshooting and addressing the possible causes.
Are you getting any error messages at all? If so, what exactly does the error message say, please?
Are you on the most-up-to-date version of Quicken?
Has something else changed in your system recently? (Windows update? Other software running on your system? Running out of free memory space? Anti-virus programs? Cloud back-up programs running in the background?)
If after syncing the subscription and software, and running through the performance guide you are still having difficulties, please post additional information in this thread and we'll see if we can help you more.
Let us know how it turns out, please.5
Answers
-
Thank you for posting about your concern.
As I read your post, I see two potential issues.
1) Yes, Quicken really does need to properly sync your Quicken ID (your email address) to the software that has downloaded into your computer. Please do sign in with your QID/password when prompted. (Once the active subscription has properly synced to the software, you should not need to repeatedly sign in again.)
You can check to see that the subscription and software have properly synced by going to Help > About Quicken - within the pop-up box it will show the Year/Version/Build and also the QID and the expiration date of your current subscription. If this pop-up box is showing the correct expiration date, then the subscription and the software have in fact synced correctly.
2) There may be a number of issues which could slow down Quicken. Please see this performance troubleshooting guide for help troubleshooting and addressing the possible causes.
Are you getting any error messages at all? If so, what exactly does the error message say, please?
Are you on the most-up-to-date version of Quicken?
Has something else changed in your system recently? (Windows update? Other software running on your system? Running out of free memory space? Anti-virus programs? Cloud back-up programs running in the background?)
If after syncing the subscription and software, and running through the performance guide you are still having difficulties, please post additional information in this thread and we'll see if we can help you more.
Let us know how it turns out, please.5
This discussion has been closed.