Unable to create a Quicken Account no matter what I try

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biscoe916
biscoe916 Member ✭
in Signing In, Passwords, and Activation (Mac)
I'm unable to create a quicken account. It just doesn't work.

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  • biscoe916
    biscoe916 Member ✭
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    Here's the response from the server, please notify your web admins as this appears to be an issue with the website.

    Server response:
    {title: "This request was rejected by ThreatMetrix", httpStatus: 401,…}
    code: "QCS-0401-17"
    detail: "QCS Unauthorized Access - ThreatMetrix identified account creation request as high risk"
    httpStatus: 401
    title: "This request was rejected by ThreatMetrix"
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 2020
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    Where or how exactly are you trying to create a new Quicken account....
    What version .....  Help --> About Quicken

    QWin - R54.16 - Win10

  • biscoe916
    biscoe916 Member ✭
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    On the website. I was actually able to create an account using Quicken for Mac.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited April 2020
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    BUT, QMobile and Q on the Web are merely adjuncts to the desktop product.
    There's a LOT of things that the desktop can do that those optional, adjuncts can't do.
    SO, have you been able to create the account in your desktop product?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
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    biscoe916 said:
    Here's the response from the server, please notify your web admins as this appears to be an issue with the website.

    Server response:
    {title: "This request was rejected by ThreatMetrix", httpStatus: 401,…}
    code: "QCS-0401-17"
    detail: "QCS Unauthorized Access - ThreatMetrix identified account creation request as high risk"
    httpStatus: 401
    title: "This request was rejected by ThreatMetrix"
    Hello @biscoe916 

    Thank you for taking the time to report this error to the community, although I apologize for any frustration or inconvenience experienced.

    Just to confirm that I am understanding the situation correctly, the above error was received when attempting to create a Quicken ID account on the www.quicken.com website, is that correct?

    If so, am I correct in understanding that you were successful in creating the new Quicken ID account from directly within the Quicken for Mac product?

    Please let me know, thank you.

    Sarah
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 2020
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    biscoe916 said:
    I'm unable to create a quicken account. It just doesn't work.
    On the website. I was actually able to create an account using Quicken for Mac.
    Just to clarify the wording.....
    Are you new to Quicken - and trying to create a Quicken ID / Account on the Quicken.com website ?
    What do you mean ...  able to create an account using Quicken for Mac



    QWin - R54.16 - Win10

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
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    Quicken Sarah said:
    biscoe916 said:
    Here's the response from the server, please notify your web admins as this appears to be an issue with the website.

    Server response:
    {title: "This request was rejected by ThreatMetrix", httpStatus: 401,…}
    code: "QCS-0401-17"
    detail: "QCS Unauthorized Access - ThreatMetrix identified account creation request as high risk"
    httpStatus: 401
    title: "This request was rejected by ThreatMetrix"
    Hello @biscoe916 

    Thank you for taking the time to report this error to the community, although I apologize for any frustration or inconvenience experienced.

    Just to confirm that I am understanding the situation correctly, the above error was received when attempting to create a Quicken ID account on the www.quicken.com website, is that correct?

    If so, am I correct in understanding that you were successful in creating the new Quicken ID account from directly within the Quicken for Mac product?

    Please let me know, thank you.

    Sarah
    @biscoe916

    I apologize, but I have one more question for you.  Do you happen to use a VPN or a Proxy Server?

    Please let us know, thank you.

    Sarah
  • biscoe916
    biscoe916 Member ✭
    Options
    Hi Sarah, yes I was able to successfully create an account using the mac app. The above error was received when attempting to create a new account on the website.

    The error I posted was the response from the server, which I got from opening the browsers (Chrome) developer tools.
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
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    Hello @biscoe916

    Thank you for providing that additional information.  I have forwarded this issue and the error received to our Teams for further investigation.

    If more information is needed, we will be in further contact.

    Thank you again for reporting this and please let the community know if there are any further questions/concerns that we may assist with.

    Sarah
This discussion has been closed.

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