One PC says my account is locked out, the other works fine!

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dlshutch
dlshutch Member ✭
in Errors and Troubleshooting (Quicken on the Web)
I've been using Quicken since DOS days, and just purchased the subscription.
I use Quicken on 2 pcs (a desktop and a laptop).
Purchased the upgrade on the laptop, installed it, set it up, all seems fine.
But when I try to log on to my quicken account on the desktop to download the installer I get this error:
Your account has been temporarily locked.
You've exceeded the number of sign in attempts. Please try again later.
I can log on and off the laptop no problem.
What's wrong?

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited May 2022
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    Hello @dlshutch

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    As the Community is mainly user to user, I would recommend contacting support directly for assistance.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review the Quicken account to help isolate the cause of this issue.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
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