Quicken Deluxe not properly syncing with Cloud, where to send error log?

My Quicken Deluxe 2020 R26.21 Build 27.1.26.21 has ceased to properly sync with Quicken Cloud. I have an error report generated but am not sure where to send it.

Best Answer

Answers

  • ahk-phd
    ahk-phd Member ✭✭
    It's been a few weeks, there are a variety of error messages and a long list of accounts that failed to syn and an error Log report. The last time I tried to reset, it got even worse.

    I have a QuickenSynLog error file, if that will help. I will try to reset the Cloud data
  • ahk-phd
    ahk-phd Member ✭✭
    That worked. Thanks
  • meganemazz
    meganemazz Member ✭✭
    I am having the same problem. I have reset my cloud data multiple times and my receipts are not showing up on my desktop app, then when I sync it with the receipts on the mobile and then re-sync my desktop app the receipts disappear! It is getting ridiculous!
  • UKR
    UKR SuperUser ✭✭✭✭✭
    I am having the same problem. I have reset my cloud data multiple times and my receipts are not showing up on my desktop app, then when I sync it with the receipts on the mobile and then re-sync my desktop app the receipts disappear! It is getting ridiculous!

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.



  • jvkfamily
    jvkfamily Member ✭✭
    Hi, I am currently on the phone with a nice agent with the same problem. He is trying to escalate the issue but it doesn't seem like Quicken has a procedure to easily escalate a ticket. Quicken on the Web has the correct information with pictures of my receipts but I can't get this to sync to my desktop (Version R25.22 - the most up to date version). If I reset cloud data, I will lose the pictures of my receipts that I have in the cloud. I have thrown these receipts out so I do not want to lose them.
  • ahk-phd
    ahk-phd Member ✭✭
    How about downloading those receipt pictures to your computer from the cloud and then trying?
This discussion has been closed.