Ghost Transactions when Reconciling a Bank Account

cfohara · May 2020

I have a bizzare problem when trying to reconcile a bank account. The number of debits doesn't agree with the number of items checked. For example, it will say that I have 26 debits when I actually have 27 transactions checked off. If I uncheck all of the items, I end up with -1 debits. I've worked with the help desk people and allowed them to see what was happening on my PC but the problem occured again this month. Given that I have a subscription to Quicken, I would assume that any bug fixes would be applied automatically. So far, nothing has fixed this problem.

Quicken Francisco · May 2020

Hello @cfohara

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the previous agents notes on how to fix the issue. It looks like one of the transactions didn't register properly and to fix it you unchecked the transaction and the rechecked it.

One thing you could try as well to prevent this in the future would be a validate and repair. I'll list the steps below.

Go to File > File Operations > Copy (do not choose Year End Copy for this procedure).
Leave all the settings, including file name and checkboxes, at their default (change nothing on this screen). Simply click OK.
After the Copy is complete, choose to Open New Copy.
In the New Copy, go to File > File Operations > Validate & Repair > Validate to ensure there are no lingering issues with the data in this file.
- If your issue was with Investment account(s) slowness or other data issues with an investment account, be sure to also select Rebuild Lots during this procedure.
After the Validation process is finished, you will see the Data_Log appear in a Notepad window. This file is a summary of the Validation results.
Review the Data_Log.txt for messages pertaining to the quality of your data

Please let us know if this helps resolve the issue for you.

Thanks,

Quicken Francisco

Quicken Francisco · May 2020

Hello @cfohara

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the previous agents notes on how to fix the issue. It looks like one of the transactions didn't register properly and to fix it you unchecked the transaction and the rechecked it.

One thing you could try as well to prevent this in the future would be a validate and repair. I'll list the steps below.

Go to File > File Operations > Copy (do not choose Year End Copy for this procedure).
Leave all the settings, including file name and checkboxes, at their default (change nothing on this screen). Simply click OK.
After the Copy is complete, choose to Open New Copy.
In the New Copy, go to File > File Operations > Validate & Repair > Validate to ensure there are no lingering issues with the data in this file.
- If your issue was with Investment account(s) slowness or other data issues with an investment account, be sure to also select Rebuild Lots during this procedure.
After the Validation process is finished, you will see the Data_Log appear in a Notepad window. This file is a summary of the Validation results.
Review the Data_Log.txt for messages pertaining to the quality of your data

Please let us know if this helps resolve the issue for you.

Thanks,

Quicken Francisco

cfohara · May 2020

Did as you requested. We'll have to wait until next month to see if I have any problems reconciling the account. Here's what the log said after the Validate:
QDF:
Validating your data.
No errors.

QEL:
No read errors.

QEL:Removed 724 qel records for payments not in register

[Tue May 12 08:29:45 2020]

Quicken Francisco · May 2020

@cfohara

It sounds like the reconcile ended up working which is good. Definitely let us know if you're having the issue again next month and we'll see what we can try next!

Thanks

Quicken Francisco

Ghost Transactions when Reconciling a Bank Account

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