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Quicken 2020 login screen disappears!
RBix
Member ✭
Upgraded from Quicken 2017 to 2020 yesterday. When I start it, my data file loads and is quickly overwritten by a login screen, within 1 second, the login screen disappears and leaves a big white window and the system does nothing. The file and help options are available but usually I get a "bugsplat" if I try to use any file commands. Quicken Support could not figure out the problem (3 hours and rebooted and reloaded). Any help?
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Answers
If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.
Still not working?
Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document in the order specified:
Troubleshooting 101 - Fixing Software Installation and Data File Problems
If so, this is a recent bug - the Logon screen will disappear in about 20secs.
I saw a Support message saying that a 25 Mbps connection is required. I've been a Quicken user for 20 years and I've never had access to anything higher than 6 or 7 Mpbs (and that's on a good day). (Removed-Disruptive)
> (Quote)
>
> I've never seen anything like that - wonder where you saw that.... so totally wrong -
> I think we will just ignore that entire comment, and just focus on the "blank screen" or whatever you are seeing - or not seeing -
Just because you haven't seen it doesn't mean it doesn't exist. It is in this help topic:
https://www.quicken.com/support/connectivity-troubleshooting
I called Quicken support about the lagging and they said uninstall/reinstall with some new patches. I reluctantly did that and 20+ hours of my time (no exaggeration) with six different Quicken techs, two calls to McAfee antivirus, and a two hour call to Microsoft and it is basically the same problem Rbix and Trini had in the beginning of this post but a spin.
MY ISSUE; I open adata or backup file, last saved or a file from a month ago and the initial page with accounts on the left loads from 2-4 seconds (the account info and total spending matching my last file) then a white screen replaces it, few seconds later up pops a standard looking request for "Quicken ID and password" then even if you are fast enough to click on it, it goes to the final white screen.
20+ hours of Mondo patches, of antivirus removal, Windows 10 patches/troubleshooting, 32bit v 64bit questions, QCleanUI and MSIzap, validate files, screen sharing with everyone, "ctrl" double click Quicken icon, "ctrl/shift" double click Quicken icon, ctrl hold, ctrl release, yeah a few 'bugsplats', add a "test" user to my computer startup to run everything, edition questions since I bought "Premier" and "Home, Business, and Rental Property" show, hours in Quicken.com/my account reinstalling, resetting, changed Quicken ID, compatibility checks, and no where.
I am left with finding someone who will allow me to install Quicken on their computer and run my 3-6 versions of files or go out and buy a $600 computer to run my critical $75/year program. Unfortunately I live in an old folks/55+ community who are already afraid to leave their homes.
Some Quicken blogs from year ago said the Geek Squad had success on similar problems. That is if I can get into Best Buy with a backlog of at least three days of "appointments only visit to the store" and it will probably cost another $100 to $200 to the Geek Squad to fix my $75/ year program.
Sorry folks, I am not close to the patience of Job but I am maturing. I actually had one Quicken rep who, like me loves a challenge, who worked to a point where he said he wanted to call someone and call me back the next day which is against Quicken protocol but he was afraid his supervisor would not allow him.
Thus, I wait for his 5:00PM call until 6:30PM, call Quicken support again and lo and behold I get a new Quicken rep who is not in the same office as Fabian and he cannot find any of the three Ticket Numbers I had written down, thus having to start over at ground zero with a new rep; uninstall Quicken, go to Quicken.com, download Quicken, try to start Quicken, same problem, screenshare and do everything again. At one time, I had six copies of the quicken.exe file and the patches. HELP EVERYONE OUT and get QUICKEN's help desk on board with this as soon as possible. Please.
(edited for readability)
- Open a Command Prompt window as an Administrator
- Run the Deployment Image Servicing & Management tool with this command line:
dism.exe /Online /Cleanup-image /Restorehealth
- Then, for good measure, I went ahead and ran the system file scan tool:
sfc /scannow
After those two steps, the Quicken open screen stopped at the sign-in and never went to the White/Blank Screen of Death.
I hope this works for others having this problem.