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Backup error (Q Mac)
DavidB
Member ✭✭
With Quicken Deluxe 2020 (Build 5.16.1, macOS 10.15.4), when I click File > Save a Backup, I get an error message, "The file 'data-journal' doesn't exist. If I click OK, the backup isn't created, but it usually is if I try a second time.
I think this may have something to do with the fact that a few days ago I opened a backup file (to view a deleted entry), then closed it and deleted the file before I had quit Quicken.
Should I uninstall and reinstall Quicken? If so, how?
Thank you,
David
I think this may have something to do with the fact that a few days ago I opened a backup file (to view a deleted entry), then closed it and deleted the file before I had quit Quicken.
Should I uninstall and reinstall Quicken? If so, how?
Thank you,
David
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Where is your backup file location? Are you using Dropbox, or is it on your hard drive in the default location (your Library > Application Support > Quicken > Backups)?
> I have no problem doing a manual backup.
>
> Where is your backup file location? Are you using Dropbox, or is it on your hard drive in the default location (your Library > Application Support > Quicken > Backups)?
I'm not using Dropbox.
The backups are in ~/Documents/Accounting Backups, where I have had them since the first OSX, about 20 years ago. (Don't remember where they were before that, but somewhere similar.)
- Go to the Apple menu in Mac OS and choose “System Preferences”
- Go to 'iCloud' preference panel.
- Look for 'iCloud Drive' and click the “Options…” button next to it.
- Is the box next to 'Desktop & Documents Folder' checked? If so, your documents in these two locations have been moved to iCloud.
If that's turned on, you might want to try turning it off to see if it makes a difference. But before you do, read this article (or Google for others) about it, because you will need to manually copy your files back from iCloud to your local hard drive.>there's a setting to have your Desktop and Documents folder stored on iCloud. That can cause issues with Quicken. * Go to the Apple menu in Mac OS and choose “System Preferences”
> * Go to 'iCloud' preference panel.
> * Look for 'iCloud Drive' and click the “Options…” button next to it.
> * Is the box next to 'Desktop & Documents Folder' checked? If so, your documents in these two locations have been moved to iCloud.
Thank you for the suggestion, but I have never stored Quicken files in iCloud.
(Also, by the way, with macOS 10.15, there is no longer an iCloud preferences pane in System Preferences; instead, the path is System Preferences > Apple ID > iCloud.)
> Same error here, whenever I manually backup. However if I just try it again, there's no error.
What OS are you running?
I called Quicken Support, who said to try saving the backup file in a different location, but that didn't solve the problem. (I'll call again when they reopen tomorrow.)
I also tried uninstalling and reinstalling Quicken, but that didn't help either.
The workaround (back up again) is not so onerous, so I'm satisfied to wait until a new version fixes it.
This is currently a bug that we're aware of and will have a fix for on the next 5.17 update. In the mean time if anything else happens with the bug please let us know!
Thanks,
Quicken Francisco