Cloud Sync Error
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cmccurdy777
Member ✭✭
I am receiving a Cloud Sync Error every time I try to update or sync my data to the cloud. There is one transaction that is tagged as an "illegal operation". I can't find anything wrong with the transaction. It is synced with my bank and there is no problem there, so not sure what to do or how to resolve this.
2
Best Answer
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Hi @cmccurdy777,
Thanks for taking the time to post to our Community.
You can try resetting your Cloud Data by going to Edit > Preferences > Mobile & Web
You should see these options towards the bottom of the window:
Click Reset your cloud data.
Make sure the "No, just reset my Cloud data" option is checked on the next window:
Lastly, type "yes" into the box provided.
This will allow you to start with a fresh copy of your existing data without losing any information.
Please feel free to respond to this thread with any additional questions or concerns.
Best,
JV6
Answers
-
Hi @cmccurdy777,
Thanks for taking the time to post to our Community.
You can try resetting your Cloud Data by going to Edit > Preferences > Mobile & Web
You should see these options towards the bottom of the window:
Click Reset your cloud data.
Make sure the "No, just reset my Cloud data" option is checked on the next window:
Lastly, type "yes" into the box provided.
This will allow you to start with a fresh copy of your existing data without losing any information.
Please feel free to respond to this thread with any additional questions or concerns.
Best,
JV6 -
Thank you! That solved the problem. No more error message. I appreciate your help.2
This discussion has been closed.