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unable to download/update my quicken info for about a week

i have not been able to download/update my quicken info for about a week

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  • RickRick Member ✭✭
    i have not been able to download/update my quicken info for about a week. Dialog box keeps appearing saying to check in 10 minutes. something on my end? Quicken's? timing of resolution? help.
  • UKRUKR SuperUser ✭✭✭✭✭

    In case of transaction download problems

    Please provide more details.

    What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. Quicken 2017 is no longer supported, as of 4/30/2020. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?


  • tvarnestvarnes Member ✭✭
    I am having the same problem only with my credit union accounts.
  • UKRUKR SuperUser ✭✭✭✭✭

    tvarnes said:
    I am having the same problem only with my credit union accounts.
    A little more information would be extremely helpful ...



  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    When you get the "wait 10 minutes" message forever, one possible remedy is to sign out of your Quicken profile and sign back in.
    Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user
    @Rick? @tvarnes? Have you tried this?
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • RickRick Member ✭✭
    Thanks, Rocket. Working with Quicken tech support via chat, my problem was resolved that ended up using your suggested remedy. much appreciated.
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