OL-332-A ERROR MESSAGE for MSSB Investments
RJ
Member ✭✭
This morning I am getting the OL-332-A error message (Your login information is incorrect) for Morgan Stanley (MSSB). I had NOT changed the password in recent past. I clicked on the button to FIX IT and followed the prompts and confirmed I could login from my Edge browser using the same login Id and password. So, I changed the password using my PW generator. It no longer has "_" in the new password but does have special characters. Even though I saved the new password to the MSSB password manager in Quicken, I still get the OL-332-A error message, so something else appears to be wrong here.
Any thoughts or suggestions are welcomed.
Any thoughts or suggestions are welcomed.
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Quicken Anja
Moderator mod
Hello @RJ,
Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.
Please, review this support article regarding the error you are receiving. It sounds like you did already take the steps necessary for this error, however, as stated in the article, if the error persists after taking the right steps, then you will need to contact your financial institution for further assistance to have it resolved.
Prior to contacting them, if you would like to, you can also contact Quicken Support via chat or phone if you wish for our support agents to collect and review your log files for any internal errors that may be helpful to your financial institution.
Thank you,
-Quicken Anja-Quicken Anja5
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Answers
Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.
Please, review this support article regarding the error you are receiving. It sounds like you did already take the steps necessary for this error, however, as stated in the article, if the error persists after taking the right steps, then you will need to contact your financial institution for further assistance to have it resolved.
Prior to contacting them, if you would like to, you can also contact Quicken Support via chat or phone if you wish for our support agents to collect and review your log files for any internal errors that may be helpful to your financial institution.
Thank you,
-Quicken Anja