Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Why have I been receiving CC-502 error from Hudson Valley Credit Union (HVCU) for three days?

This has happened every month or two for a while. I receive a CC-502 error. When I manually download from the credit union website Quicken does not recognize the account and I have to reconnect the download to the account.

In the past I have deactivated all my accounts and then reactivated them. I am getting tired of repeatedly doing this.

Best Answer


  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @anz,

    Sorry to hear that you are having problems with your credit union downloading.  You may want to review this information regarding the CC_502 error code:  https://www.quicken.com/support/error-when-updating-accounts-cc-502
    You should note that this guidance does not recommend that you deactivate and then reactivate your accounts for this error (sorry - i know that you are getting this advice a little late).

    I also searched the Community and apparently there were some download issues reported by users for Hudson Valley back in early April (but those seemed to be regarding a different error code (CC-501).  You can see that thread here: https://community.quicken.com/discussion/comment/20083404#Comment_20083404


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • anz
    anz Member
    Yes, I've seen that link, but when nothing else works I had to try something. So what IS the answer? It seems there is no help available except during business hours -- when I click the "Contact Us" link in your referenced web page it always tells me that chat and phone help is unavailable. How else can I get help/report a problem?
This discussion has been closed.