Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
Quicken 2020 demands signin info but won't let me enter anything

All of a sudden, when I try to open any account, my Q2020 pops up a sign in box with a huge black sqwuare coering most of the screen and it won't let me enter anything in the signin fields. Spent 2 useless hours on the phone with support including uninstalling and reinstalling with no change. Works fine on my other PC.
0
Best Answer
-
Quicken Anja Moderator mod
Okay, thank you.
In that case, I suggest trying the troubleshooting instructions for High DPI Settings. See steps below.Try overriding the scaling for Quicken:
- Right-click the Quicken icon on your desktop and select Open file location.
- Right-click the qw.exe file and select Properties.
- Select the Compatibility tab.
- Click Change high DPI settings.
- Check the box for Override high DPI scaling behavior and set the Scaling performed by to Application.
- Click OK.
Also, which version release of Quicken are you running on it?- Help > About Quicken
-Quicken Anja5
This discussion has been closed.
Answers
Thank you for reaching out to the Community in regard to your issue, though I am sorry to hear that you are experiencing this.
To better assist you, would you be able to provide a screenshot of the issue you described, please?
Thank you,
-Quicken Anja
Thanks for your response.
Steve Paradise
I just have a couple more questions just to be clear-- When did this issue first occur? Do you recall of anything significant happening before/during/after this change taking place (new update, new backup saved/restored, new program, etc)? If not, that's okay too.
First, I suggest creating a test file, then signing out and back in, and then attempt to switch to your original data file. Please, follow the steps below.
Let me know if you already tried this or if you are still unable to open your data file.
In that case, I suggest trying the troubleshooting instructions for High DPI Settings. See steps below.
Try overriding the scaling for Quicken:
- Right-click the Quicken icon on your desktop and select Open file location.
- Right-click the qw.exe file and select Properties.
- Select the Compatibility tab.
- Click Change high DPI settings.
- Check the box for Override high DPI scaling behavior and set the Scaling performed by to Application.
- Click OK.
Or you can also try the troubleshooting instructions found in this support article.Also, which version release of Quicken are you running on it?
- Help > About Quicken
Depending on which one you have, if the steps from above fail, then we can try reverting you back to a previous version release.Thanks so much for your help.
As for the font issue, please review and try the troubleshooting instructions found in this support article. You will find the same High DPI Settings instructions in this article, but there are a few other troubleshooting steps found in here as well that may help with the font issue.
Let us know how it goes!
You're very welcome!
Thank you for reaching out here about your issue as well.
I do recommend trying all of the above troubleshooting steps and articles first. However, if they all have failed, then you can download and install previous version releases from this link.
Let us know if you have any additional questions!
Here is my setting. But I am not able to get the sign-in page stay.
dism.exe /Online /Cleanup-image /Restorehealth mentioned in this thread https://community.quicken.com/discussion/comment/20092015#Comment_20092015. Not working either. Log in window flashed quickly than becoming blank.
In that case, I suggest doing a clean uninstall and reinstall for Quicken (this is different from doing a regular uninstall/reinstall). Please thoroughly follow the instructions found in this support article on how to do so.
Should that still not resolve the issue, then try uninstalling and reinstalling Quicken in Windows Safe Mode. Below are the instructions for running Windows Safe Mode.
To start Windows 10 in Safe Mode:
To start Windows 10 in Safe Mode (Alternate steps):
To undo Safe Mode:
- Right-click the Start button.
- Click Search and type "Msconfig,"
- Select System Configuration.
- Select the Boot tab.
- Uncheck the box for Safe boot.
- Click Apply, then OK.
- Restart the computer.
Open Quicken after trying both of the suggested troubleshooting instructions I provided. If you still encounter the same issue after each one, try/check the instructions for the High DPI Settings again.Let us know how it goes or if you have any additional questions!