Zales OL-221-A Error

Receiving OL-221-A error when updating my Zales account. Any others having this issue? Quicken Premier 2020, Version R27.24, Build Thanks,


  • Hello @mirichm

    Thank you for reaching out on the community and telling us about your issue. I just have a quick question here. Is the zales card issued by comenity bank? If so we have seen a couple of comenity cards having the same error currently.  

    If that is the case I would recommend contacting quicken support so that we're able to look at the issue more in depth. I will list our hours down below so that you can find a time that works best for you as well.

    When you get a chance let us know how it goes!


    Quicken Francisco

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


    Quicken Chat Support Current Hours of Operation:

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  • mirichm
    mirichm Member ✭✭
    Yes, it is. Thanks
  • @mirichm

    We have reported the OL-221 error with Comentiy branded accounts to our service providers and are working to resolve this error as soon as possible.

    If you would like to automatically receive updates and/or a resolution as they become available, please visit the Alert here and bookmark the post.

    Thank you,
    Quicken Francisco
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