Error Message when trying to Update Transactions in my LPL Accounts

Dennis B · July 2020

I am not able to update my LPL account by clicking on the action button "Update Transactions" from the account screen. I get the following message: Is there a fix? It used to work. Thanks you. dennis

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>

Quicken Francisco · July 2020

Hello @Dennis B

Thank you for reaching out on the community and telling us about your issue. I do see that in the code sent you do have the AuthenticationFailed line which I'm wondering if it's something that might just need to be reconnected. We can try deactivating and reactivating the accounts.

I would recommend first saving a backup so that we're able to go back just in case.

Next we'll deactivate and reactivate the accounts. The steps to do so can be found in the articles below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Once we're done ideally we should be getting those transactions that didn't come in the first time. Try it out and let us know if that's the case and if not we'll see what the next best step is.

Thanks,

Quicken Francisco

Quicken Francisco · July 2020