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What is the status of the H-D Visa US Bank changes that stopped the download being corrected?

As of today (over a month after the problem) the down load still does not work. The Quicken message tells me to log into my USBank account and respond to questions. There are no questions. I just talked to USBank tech support and they did not know why it did not work and said to contact Quicken. That is when I found the closed discussion. Not sure why it is closed if the problem is not fixed.

Answers

  • thecreatorthecreator SuperUser ✭✭✭✭✭
  • UnknownUnknown Member
    Thanks for your response. I am using a windows 10 and version R27.24 of quicken deluxe. There was a thread called "H-D Visa US Bank changes" which discussed the issue but it was not resolved. It looks like the issues may be between USBank and Quicken. I hope Quicken can take the lead and get the issue corrected so the download works again.
  • Jeff SkeltonJeff Skelton Member ✭✭
    STILL NOT FIXED
  • UnknownUnknown Member
    I know. I tried to use it on June 30, 2020 and posted this after taking to USBank and seeing the closed thread. I am hoping someone from Quicken can give us an expected fix date and then tell us it has been fixed. Someone broke what was working and I hope it can be fixed.
    Thanks
  • Brian KBrian K Member
    It's still not working for me as of July 21, 2020. If I click update now, it takes me to a webpage for US Bank's Quicken Word Mastercard. huh? I was hoping that Quicken and US Bank would have worked this out by now. I've wasted too much time on this and am now questioning why I am keeping either of them.
  • UKRUKR SuperUser ✭✭✭✭✭
    Brian K said:
    It's still not working for me as of July 21, 2020. If I click update now, it takes me to a webpage for US Bank's Quicken Word Mastercard. huh? I was hoping that Quicken and US Bank would have worked this out by now. I've wasted too much time on this and am now questioning why I am keeping either of them.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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