Impossible to Use
Options
maggiedog2009
Member ✭✭
Step 1: I logged in as normal
Step 2: Software performed an automatic update
Step 3: I had to log in again
Step 4: I get message that I must enter the code to activate
Step 5: I check my subscription status to enter the code from my existing valid subscription and see that my subscription is "ACTIVE" and expires March 29, 2021
Step 6: I try to do an online update of accounts and get message "Your membership has expired. Please renew to perform the requested action"
Step 7: I check subscription status to purchase another subscription and get message: "You currently have an active membership that is valid until March 30, 2021"
Step 8: I try to log in again, and the software tries to log onto the web site - when I enter my log in credentials, I get message "Oops! Something went wrong."
Step 9: I see no way to use my software because it won't allow me to login. I have urgent need to use the software but Quicken has designed it so that licensed users can't use it whenever they want to use it.
I am VERY disappointed in my decision to continue paying more money to keep using Quicken year after year. I will now seek a competitor who doesn't leave me stranded, unable to complete my urgent transactions. It is sad when I can't even log into the software - I am totally locked out of my accounts. What kind of software engineering degree do I have to posses in order to understand how to use this software? Going back many years ago, I don't recall having problems with Quicken like this.
Any help is appreciated.
Step 2: Software performed an automatic update
Step 3: I had to log in again
Step 4: I get message that I must enter the code to activate
Step 5: I check my subscription status to enter the code from my existing valid subscription and see that my subscription is "ACTIVE" and expires March 29, 2021
Step 6: I try to do an online update of accounts and get message "Your membership has expired. Please renew to perform the requested action"
Step 7: I check subscription status to purchase another subscription and get message: "You currently have an active membership that is valid until March 30, 2021"
Step 8: I try to log in again, and the software tries to log onto the web site - when I enter my log in credentials, I get message "Oops! Something went wrong."
Step 9: I see no way to use my software because it won't allow me to login. I have urgent need to use the software but Quicken has designed it so that licensed users can't use it whenever they want to use it.
I am VERY disappointed in my decision to continue paying more money to keep using Quicken year after year. I will now seek a competitor who doesn't leave me stranded, unable to complete my urgent transactions. It is sad when I can't even log into the software - I am totally locked out of my accounts. What kind of software engineering degree do I have to posses in order to understand how to use this software? Going back many years ago, I don't recall having problems with Quicken like this.
Any help is appreciated.
0
Best Answer
-
Because you get the Oops message, please call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can be found at this website. - To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
Answers
-
Because you get the Oops message, please call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can be found at this website. - To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
This discussion has been closed.