R25,21 will not accept same banking PW as I use online banking

Elroy Denningmann · April 2020

I have tried everything recommended on your community web site. This all started when I added Quicken OnLine App. I changed my banking PW, it works on the bank web site, but Quicken One step update says Quicken can not accept the password. It is 13 characters with a Capital, small, number, and $. Works fine on bank log in but quicken will not take it

Quicken Francisco · April 2020

Hello @Elroy Denningmann

Thank you for reaching out on the community and telling us about your issue. I do apologize it's been quite a while without a response. I just have a couple questions. Are you having issues with both the desktop application and the mobile application? Do you use the password vault? If so did you change it there? You could try seeing resetting the account could potentially work. Right click on the account. Select edit/delete Account. At the top of the popup select online services. Once here you should see a button on the right side that will say reset account.

I would also recommend looking at our support article here for more information on which symbols quicken accepts for banking passwords

When you get a chance let us know how it goes!

Thanks,

Quicken Francisco

ps56k · April 2020

What bank ?

Each bank has their own set of rules for their online banking password. They usully share this set of rules with Quciken, so your OSU password will mirror the bank. Sometimes these are not communicated, and the bank has a required set of rules, but has not communicated them to Quicken.....

Elroy Denningmann · April 2020

I use Regions Bank and am able to log onto my account on their web site. I use that same password on "One Step Update" in Quicken Rental Property Management and am able to update Quicken with this same PW. Then I go to Mobile & web, and it will not accept this same password that works fine on the bank website and works on Quicken Rental Property, but will not be accepted on Quicken Mobile.

Quicken Francisco · April 2020

Hello @Elroy Denningmann

Thank you for reaching out on the community and telling us about your issue. I do apologize it's been quite a while without a response. I just have a couple questions. Are you having issues with both the desktop application and the mobile application? Do you use the password vault? If so did you change it there? You could try seeing resetting the account could potentially work. Right click on the account. Select edit/delete Account. At the top of the popup select online services. Once here you should see a button on the right side that will say reset account.

I would also recommend looking at our support article here for more information on which symbols quicken accepts for banking passwords

When you get a chance let us know how it goes!

Thanks,

Quicken Francisco

iobdennis · July 2020

Is it true that Quicken Premier (Mac) does not permit reconciliation via any web browser any longer? If so, how do you reconcile bank and credit accounts online with Quicken?

R25,21 will not accept same banking PW as I use online banking

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