RESOLVED: Raymond James: Quicken is unable to establish an Internet connection OL-297-A

Answers

• Karen Vierra Member ✭✭✭✭

  July 2020 edited July 2020

  @caneuman Thanks for this information...I've submitted tickets to Quicken already.  Hopefully, more people will do the same.
  

  4
• Lazarus Long Member ✭✭

  July 2020

  It's been almost two weeks since Raymond James downloads stopped working and Quicken has yet to acknowledge the problem. This is a known issue but it is not listed as such. Perhaps because Quicken is unwilling to fix the problem that they caused?
  
  Thoughts? Ideas?

  4
• Ron S Member ✭✭✭

  July 2020

  I contacted both Raymond James and Quicken and gave both a similar message: As you may be aware the One Step Update process between Raymond James and Quicken is broken. There has been some discussion on the Quicken Community postings as to who is the owner of the problem. Frankly, I do not care who the owner is. As your customer I see it as your joint responsibilities to work together and resolve this issue as expeditiously as possible. I would appreciate if you pass this to your management ASAP.

  10
• Kip Member ✭✭

  July 2020

  OK, so how do we directly contact a Quicken person in writing about RJF and the 297 A. I am concerned that RJF is the only brokerage account out of 4 that I do business with the 297 problem. Does anyone from Quicken read or participate in our discussions? As an active investor, I count on Quicken providing me with timely and consolidated information. Who has the ball, whose problem is it to solve, is there an ETA on a fix. Lack of a Direct Connect function is a deal breaker so should I find another broker or another software packege?

  3
• Quicken Sarah Administrator, Moderator mod

  July 2020 Accepted Answer

  Hello All,
  
  Thank you for taking the time to share your experience with the community, although we apologize for any frustration or inconvenience experienced.
  
  We have opened an escalation with our service provides and the Financial Institution to investigate this matter further and restore connections as soon as possible.
  
  In the meantime, this thread is being moved to the Current Online Banking Issues category and will be updated as soon as we receive an update and/or resolution on the open escalation.
  
  Thank you,
  
  Sarah

  18
• bchat Member ✭✭

  August 2020

  Looks like Raymond James disabled their Direct Connect download. I guess they got tired of emails from users complaining (me included). If you work in IT or Technical Support how hard can this be to fix? Not being able to download is a deal killer for me. Have not be able to use Raymond James direct connect since 7-20-2020. Emails to Raymond James are answered with generic or general comments. They do not seem concerned at all. Web connect (import) is not what I want and does not work well for me.

  9
• Quicken Sarah Administrator, Moderator mod

  August 2020 Accepted Answer

  Hello All,
  
  We appreciate your patience while this issue was being worked on.
  
  We've received confirmation that this has been resolved and all Users should now be able to add/update accounts with Raymond Jones, using the Direct Connect method without receiving the OL-297 error code/message.
  
  Thank you again,
  
  Sarah

  10