Crashed after update, now crashes on startup

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mls73273
mls73273 Member ✭✭
in Errors and Troubleshooting (Windows)
Yesterday I successfully did one-step update including Chase Bank which had been having problems. today I tried one-step update and Quicken crashed. Now I try to start Quicken, it takes my password, recalculates, then crashes. I cannot get back in.

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  • mls73273
    mls73273 Member ✭✭
    Answer ✓
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    Reinstalled. Now it works. Thanks all.

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  • mls73273
    mls73273 Member ✭✭
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    I tried restoring a back up from yesterday and the same thing happened.
  • miklk
    miklk SuperUser, Windows Beta Beta
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    Try installing Mondo Patch as 1st thing to try. 

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product
  • mls73273
    mls73273 Member ✭✭
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    Thanks. Same result. I always try to stay up to date.
  • miklk
    miklk SuperUser, Windows Beta Beta
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    Try older backup

    Next, try file. File operations copy, then validate the copy. 

    Check if a new data file (just for test) works fine. If yes, you need to find a backup that works, if no, you need to do a clean and complete reinstall 
  • mls73273
    mls73273 Member ✭✭
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    Tried backup from 2 months ago. Same result. I can't even get into the software to get to File Operations.
  • Greg_the_Geek
    Greg_the_Geek SuperUser ✭✭✭✭✭
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    Try starting Quicken by holding down the Ctrl key before double clicking the Quicken icon. Hold it until Quicken opens.
    Quicken Subscription HBRP - Windows 10
  • mls73273
    mls73273 Member ✭✭
    Answer ✓
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    Reinstalled. Now it works. Thanks all.
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