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Downloading investment updates from RBC

Quicken tells me all my investment accounts from RBC have updated, but there are no transactions that occurred. The last time Quicken showed any RBC transactions into my quicken accounts was July 16th. This even though I have requested updates since then. The last one today, July 31, 2020. However when I go directly into my RBC bank online account there are indeed multiple transactions that have occurred between 7/16/20 and now. Yet, Quicken tells me all accounts downloaded with zero transactions! Not sure what or where the problem lies??? Does anyone have any answers"
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Answers
Thank you for taking the time to visit to report this issue, although I apologize that you are unable to update transactions with RBC.
If you haven't done so already, please take a moment to review the steps and information available here.
If the trouble persists after completing these steps, please Contact Quicken Support for a review of the logs and advanced troubleshooting steps.
Thank you,
-Quicken Tyka
All other downloads from various banks, credit card transactions etc, are fine. Only RBC Wealth is not working properly!
Quicken, "PLEASE TELL US WHERE THIS STANDS!!"
Thank you for taking the time to visit the Community to post your question, although I apologize that you have been unable to download transactions from RBC.
At this time, there is no open investigation or ongoing alert for RBC. In order to open an investigation with our Service Providers for an online banking issue, there needs to be support contacts.
Please see the steps mentioned earlier in the thread:
As the Community is mainly a user to user forum, issues with online banking need to be reported to support directly. Support has tools to investigate and log tickets of these incidents while the Community does not.
Thank you,
-Quicken Tyka
Has anyone contacted Quicken Support yet?
Any results back from them?
Thanks.
BRAD
Subject: RE: Quicken Download
There is currently a technical issue with the download into Quicken. We are working to resolve this issue as soon as possible. We appreciate your patience and apologize for any inconvenience.
Thank you from RBC Client Support Services.
So there we have it. Sit, wait and spin...
And they beat the arrival of my statement in the mail!