Investments no longer synching/ updating (past 3 days)
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TerryMcC
Member ✭
Mobile app on IOS. Updating from Windows. Investments are shown on mobile app, but no longer update e.g. “changes today”. BMO InvestorLine Bank accounts are working
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Best Answer
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Hello All,
Thank you for taking the time to report this issue to the community, although I apologize for any inconvenience or frustration experienced.
We are aware of quotes failing to update and have opened an escalation with our service providers to restore connections as quickly as possible.
If you would like to follow this issue and automatically receive updates and/or a resolution as one becomes available, please visit here and bookmark the alert by clicking the yellow star icon in the upper right.
Thank you,
Sarah5
Answers
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For the last two days, my Android app has not updated the market gains or losses. Is this an installation problem or something new that Quicken must resolve?0
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My Windows 10 app is having the same problem. I'm unable to get stock market updates today.0
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Same for me using iOS App on Apple products. Sync from desktop working - just no price updates on securities. Last price updates were 8/3/20.1
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Well, it looks like something on Quicken's end then.1
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Dittos. iOS 13.6 and iPadOS 13.6 Quicken Mobile.1
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Same problem. No answer yet?1
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To be clear, desktop works fine, but no synch to my tablet.0
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Same here. Very frustrating! Now Quicken is costing me much more money than than advertised....I’m dead in the water without updated quotes.
Please fix this issue ASAP!0 -
Same problem, checked my mobile&web settings on win10 and all is in order there, but no updates to investment section of the mobile app (android)0
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Hello All,
Thank you for taking the time to report this issue to the community, although I apologize for any inconvenience or frustration experienced.
We are aware of quotes failing to update and have opened an escalation with our service providers to restore connections as quickly as possible.
If you would like to follow this issue and automatically receive updates and/or a resolution as one becomes available, please visit here and bookmark the alert by clicking the yellow star icon in the upper right.
Thank you,
Sarah5 -
This isn't the first time this issue has arisen. If the service providers respond to this the way Quicken deals with its customers' requests for escalation we could be waiting a while to get this resolved!-1
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The issue seems to be fixed now. Received notification from mobilefeedback this morning and the quotes now seem to be downloading to the mobile app. I've expressed my appreciation for the fix but, given the critical nature of this feature, have asked for assurances that this won't recur in the future.0
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Yes, it does appear to be working. I won't know until the end of the day whether all of my holdings are updated or just some though. It may be next week before we can quit holding our breath.0
This discussion has been closed.