Home Alerts & Known Product Issues

RESOLVED 7/12/20: NEW 6/30/20 Comenity Branded Accounts return OL-221 Error

Quicken SarahQuicken Sarah Administrator, Moderator mod
We are investigating reports of Users receiving a OL-221 error when attempting to add/update accounts with any Comenity Branded credit card account, such as My BJ's Perks Mastercard.

We have escalated this error with our service providers and are working to restore connections as quickly as possible.

If you would like to be automatically notified as updates and/or a resolution becomes available, please "bookmark" this Alert by clicking the yellow star icon in the upper right of the post.

Thank you!


  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 7/12/20

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you! 

  • Quicken SarahQuicken Sarah Administrator, Moderator mod

    This issue has been resolved and Users should no longer receive an error when adding/updating accounts.

    If an error is received, please contact Quicken Support to report the issue.

    Thank you!
This discussion has been closed.