Installing the App Outside of the US (Q Mobile)

System
System Member admin
edited August 2020 in Errors and Troubleshooting (Mobile)
This discussion was created from comments split from: Mobile sync crashing.

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  • sraveling
    sraveling Member ✭✭
    I'm having the same issue. Cloud synch crashes Quicken on my iPhone. I've tried resetting the cloud data to no avail. I can't remove the dataset because I've only got one on the cloud and it can't be deleted.
  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    Hello @sraveling,

    Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

    I suggest uninstalling and then reinstalling the Quicken Mobile App, while performing a reboot of your mobile device before the reinstall.

    If the issue persists, you may consider contacting Support directly for more advanced assistance.

    https://www.quicken.com/support#contact-support

    Support has access to tools and information that the Community does not have, and can best work with you towards identifying a solution.

    Thank you,

    Quicken Natalie

     
  • sraveling
    sraveling Member ✭✭
    HI Natalie - many thanks for your suggestions. I wish I had mentioned that I've been living in Ireland and my iPhone is connected to the Ireland App Store. I uninstalled Quicken from my phone with no problem but apparently Quicken Mobile isn't available in the Ireland App Store. Ugh! Any thoughts how I can install the mobile app from Ireland?

    Incidentally, cloud sync worked just fine with Quicken Mobile on my iPad.
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