Direct Connect 297-A but Express Web works fine

Question

297-A Quicken is unable to establish an internet connection is the error I get for every Direct Connect account, but every Express Web account works fine.  When I switch a Direct Connect to a Express Web the transaction update works fine.
 Can anyone explain why I have a fine internet connection, but Quicken complains?

Henry Clark · Answer

Lucky me, solved my own problem.  Quicken chat support insisted it was the financial institution's problems.  So, I disconnected (disabled) my Ethernet adapter, turned on the wi-fi adapter and connected to my mobile phone hot spot.  All Direct Connections worked fine.  Then, re-enabled my Ethernet adapter and disabled the wi-fi.  Direct Connect works fine again.  Most likely it was a glitch in my hardwire/ware.

Sherlock · Answer

If you have more than one financial institution set up to use the Direct Connect connection method and all these financial institutions fail with OL-297-A, and are not on the alert list, I suggest you contact Quicken Support:  https://www.quicken.com/support/quicken-support-options

Henry Clark · Answer

If anyone else has/had this issue, my last direct connect download was 9/2 at 6:50 am CST.  I used system restore to take my computer back to before that time, but it did not help.  I upgraded to R28.24 on 8/29/2020.